SHERPA is the research center of the CSSS de la Montagne. The work, reflections and new practices developed SHERPA combine knowledge of the practice environment and academia and are orientated around the adaptation of the first line of response in context of multi-ethnicity.
The mission of the CSSS de la Montagne is to improve the health and well-being of the residents within its territory. Enriched by the strength and diversity of the population and staff, the institution’s raison d’être is to meet the populational responsibility legislatively conferred upon it. The institution’s principal mandates can be summed up as follows:
o Know and manage its population’s health and well-being;
o Coordinate and manage the use of services available to its population;
o Provide optimal management of the spectrum of services;
o Define a clinical and organizational project for its territory;
o Support its primary mission by incorporating a university teaching and research mission;
o Inform and consult the population to engage it and measure its degree of satisfaction.
The CSSS de la Montagne holds regional mandates. It is responsible for delivering health and social services to asylum seekers (PRAIDA), front-line services by Côte-des-Neiges Birth Centre midwives, and occupational health services in other CLSC territories in Montréal. The CSSS also manages the Info-Santé health hotline services for the entire Island of Montréal.
To accomplish its mission, the CSSS de la Montagne works jointly with local partners, thoroughly acquainted with the community, making it possible to ensure service continuity and support users and their loved ones in navigating the health and social services system.